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Evaluating Accurx's primary care booking tool to inform a national contract review

What we did:

  • Designed and delivered, in collaboration with the client and with Unity Insights, a comprehensive mixed-methods evaluation, integrating qualitative interviews, quantitative surveys and a detailed health economics analysis.

  • Engaged with 14 diverse primary care sites across the UK to conduct the evaluation and gather real-world data.

  • Distributed over 14,000 patient surveys to collect extensive feedback on the Self-Book solution's usability and impact.

  • Conducted a health economics assessment to characterise economic impact on the healthcare system.

Impact:

  • Enabled Accurx to successfully renew their national contract with the NHS by providing compelling evidence of their solution's effectiveness and economic value.

  • Generated robust, data-driven insights showing the solution's benefits, based on extensive patient feedback and health economic analysis.

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